Privacy Policy

The privacy and trust of individuals who visit the Chamber's website are important to us, thus no personal information is collected at this website unless provided officially by an individual while participating in an activity that requests such information.

Collection of Information

Our website only collects the personal information that is necessary for providing the services requested by an individual. This information refers to any information related to an identified or identifiable individual who is the subject of the information. This is the same information that an individual might provide when visiting a government office such as an individual’s name, address, or phone number.

We also collect statistical information that helps us understand how people are using the website, so that we can continually improve our services.
The information collected is not related to any specific individual and no attempt is made to review the profiles of individuals who browse the website. You may be asked to participate in surveys on this website. Participation is optional, and the choice to participate or not will notaffect your ability to use other features of the website.


To bookmark any webpage that you are visiting through any explorer, just click the tabs of any webpage or application using the popups on this website. The popups are simple text files saved on the hard drive of the user's computer.

The popups help us to continue saving the information, so the user will no longer need to re-submit the information, as we deal with the information collected through the cookies in the same way of dealing with the other information. You can choose to block the popups or allow the website to notify you when it tries to send popups. In addition, you can check the hard drive of the popup files and delete them from your computer.

Links to other portals

This website has linksof other websites, such as those managed by government institutions and other commerce chambers. Oman Chamber of Commerce and Industry (OCCI) is not responsible for the content or the practices related to the privacy of these websites. 

Website Protection System

The Chamber is committed to protecting the information that is collected through the website. OCCI took several procedures to protect the integrated telecommunication system and compute its infrastructure, including the authentication, monitoring, auditing and encryption.


The Chamber provides the e-payment service for the users and beneficiaries of the e-services offered by the Chamber on its portal. OCCI exerts efforts to ensure the availability of the e-payment service at all times. In addition, it sparesno effort to ensure the accessibility of the service. However, it cannot be asserted that the use of e-payment service will be compatible with all devices and software.

The Chamber maintains the right to suspend or withdraw the access wholly or partially, without any prior notification. OCCI is not also responsible for the content of the external websites whose links are provided on this portal. Accessing these websites will be the responsibility of the user himself.

Delivery Policy

The e-payment service is online through the Chamber's portal: You will receive a confirmation message for the successful transaction of the e-payment through SMS or e-mail.

Cancellation, Refund and Return Policy

In case of deducting money more than once for the same transaction, the customer has the right to refund the collected money and can contact the Chamber by email at: name , with below attaches:

  • Bank statement showing the repeated deducting money processes.
  • Evidence of the payment received by email.
  • Copy of the transaction.

There are some considerations that should be taken during the refund process:

  • The money will be refunded to the customer carrying the credit/debit card from which the deduction was made without paying attention for the actual customer of the transaction.
  • The refund process will be executed no later than one week from the transaction date.
  • The customer will be notified for his/her eligibility to refund the debited  money within 48 hours from the payment transaction, taking into account the period of implementing the relevant policies and procedures by local banks.

Frequently Asked Questions (FAQ)

  1. What is the e-payment?

    It is an online service that allows funds to be electronically withdrawn from the user's bank account using his/her bank debit/credit card.

  2. Who can make the e-payment?

    Any debit/credit card issued by any bank can be used for online payments related to the online services of Oman Chamber.

  3. Is there a fee for making the e-payment?

    The online payment process is free and does not require any additional fees.

  4. How can I make a payment?

    The payment is only allowed for registered users of Oman Chamber.

  5. How can I know my payment succeeded?

    When you pay money, you will be redirected to the receipt page of the application, which will show you the status of your transaction. You will also be notified with an SMS or email that the payment was successful.

  6. I received an email stating my transaction was successful, but the e-service requires me to pay again. What should I do?

    Before proceeding to another payment, check your bank account and confirm that the money is debited from your account. If money is debited, you should contact the Chamber and provide the details of the transaction through an email confirmation.

  7. I got an SMS from my bank stating money was debited for Oman Chamber, but I did not get any confirmation email or SMS from the Chamber. The e-online is asking me to pay again. What should I do?

    The refund policy stated above will be followed in this regard.

  8. I paid twice for the same transaction, and money was debited twice from my bank account and was not returned. What should I do?

    You should contact the Chamber to refund one of the payment transactions.

Terms and Conditions

Using this website means that you reviewed and approved its terms and conditions.

Restrictions on Use of Materials

This portal is owned and operated by Oman Chamber. You may not republish, reproduce, upload, post, transmit, or distribute any material from this website without a prior written permission from the Chamber. All graphics and images on this portal are protected by copyright, and may not be reproduced or owned in any manner without written permission of their relevant owner. Modification or use of any of the materials for any other purpose shall be a violation of the Chamber's copyright.

No Representation

This portal's content was collected by the Chamber's competent officers. However, no representation or guarantee was presented to ensure the completion or accuracy of information. Thus, we have to make sure of the information before taking any relevant procedure through reviewing it with the Chamber.


The materials contained in this portal are provided 'as is' and without warranties of any kind. To the fullest extent permissible and pursuant to applicable law, the Chamber disclaims all warranties, explicit or implicit, including, but not limited to, warranties of satisfactory quality, merchantability and fitness for a particular purpose. OCCI does not warrant that the functions contained in the materials will be uninterrupted or error-free. In addition, it does not warrant that defects will be corrected or that this website or server that makes it available is free of any virus or other harmful elements.

Limitation of Liability

Subject to applicable laws in the Sultanate, under no circumstances, including negligence, the Chamber will not be liable for any special or consequential damage that results from the use of, or inability to use the materials in this portal. Any Chamber publication may include technical inaccuracies or typographical errors. Changes may be made to these publications from time to time and incorporated in new editions of these publications, at any time without prior notice, these publications are subject to improvements and changes in service provided by the Chamber. The information contained in this portal is for informational purposes only and is provided to you on a 'as is' basis. We do not guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained on this portal. We are not liable for any information or services, which may appear on any linked portals.


The Chamber may modify any part of this portal at any time upon its discretion without prior notice. OCCI may deny access to this website to anyone at any time.

Suggestions, Comments and Feedback

If you respond to any document published by the Chamber with information including feedback data, such as questions, comments, suggestions, or otherwise regarding the content of any such OCCI document, such information will be deemed non-confidential. In addition, the Chamber will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation. Any communications you send to this portal or to OCCI via e-mail are on a non-confidential basis, and OCCI may reproduce, publish or otherwise use them in any way for any purpose. The Chamber may use the content of any such communications, including any ideas, inventions, concepts, techniques, for any purpose.

Links to other portals

This portal contains links to other websites that are not maintained by OCCI. Similarly, other websites may contain links to this portal. The Chamber is not responsible for the contents of these websites and will not be liable for any loss, damage or injury arising from the contents of those websites. Any links to other websites are provided as a convenience to you as a user of this portal, and does not imply the endorsement of the Chamber of the linked websites or association with their operators. OCCI disclaims all responsibility and liability for the use of linked websites, which you access and use at your own risk.

Applicable Law and Jurisdiction

The laws applicable to the Conditions of use of portal is the law of the Sultanate of Oman and the courts of the Sultanate will have exclusive jurisdiction in case of any dispute.